Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your use of Sawaka, a business management platform provided by PT Bahas Technology Solution ("Sawaka," "we," "our," or "us"), including our web, desktop, and mobile applications and related services (the "Services"). By creating an account or using the Services, you agree to these Terms on behalf of yourself and the business you represent ("you" or "Merchant"). If you do not agree, do not use the Services.

2. Accounts

• You must be at least 18 years old and able to form a binding contract to use the Services.
• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity under your account, including activity by users you invite, and for keeping login credentials confidential.
• Notify us promptly at admin@bahas.tech of any unauthorized use of your account.

3. Subscriptions and Fees

• Paid plans are billed in advance for each billing period at the prices shown when you subscribe. Prices exclude applicable taxes unless stated otherwise.
• Plans may include usage limits. Exceeding a limit may require upgrading your plan.
• Fees charged by third parties you connect to the Services, such as payment gateways or Meta's per-message WhatsApp charges, are billed by those third parties and are your responsibility.
• Unless required by law, fees already paid are non-refundable. If payment fails, we may suspend paid features until the balance is settled.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation, including Indonesian personal data protection law.
• Send spam, unsolicited messages, or content that is fraudulent, deceptive, harassing, or infringes the rights of others.
• Attempt to access other Merchants' data, probe or bypass security measures, or disrupt the Services.
• Reverse engineer, resell, or sublicense the Services except as expressly permitted by us.

5. WhatsApp Messaging

If you connect a WhatsApp Business Account to Sawaka, you authorize us to send and receive messages and manage message templates on your behalf through the WhatsApp Business Platform operated by Meta. You agree that:

• You will comply with the WhatsApp Business Terms, the WhatsApp Business Messaging Policy, and Meta's commerce policies.
• You will only message customers who have given you their phone number and agreed to receive messages from your business, and you will honour opt-out requests.
• You are responsible for the content of your message templates and for any charges Meta bills to your WhatsApp Business Account.
• Meta may approve, reject, limit, or suspend your templates, phone number, or account at its discretion. We are not responsible for such actions or for message delivery failures caused by Meta or the recipient.
• We may pause automated messaging from your account if we reasonably believe it violates these Terms or WhatsApp policies.

How we handle WhatsApp data is described in Section 5 of our Privacy Policy.

6. Your Data

You retain ownership of the business data you enter into the Services, including data about your customers, employees, and suppliers. You grant us a limited licence to host, process, and transmit that data solely to provide and improve the Services. For personal data about your customers and employees, you act as the data controller and we act as your data processor. You are responsible for having a lawful basis to collect and share that data with us. Our handling of personal data is described in our Privacy Policy, and deletion requests follow our Data Deletion Instructions.

7. Third-Party Services

The Services integrate with third-party services such as payment gateways, attendance devices, and the WhatsApp Business Platform. Your use of those services is governed by their own terms. We are not responsible for their availability, accuracy, or conduct.

8. Availability and Changes to the Services

We work to keep the Services available and secure but do not guarantee uninterrupted or error-free operation. We may modify, add, or remove features from time to time. We will give reasonable notice of changes that materially reduce the functionality of a paid plan.

9. Suspension and Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Services in a way that creates legal or security risk. After termination, you may request an export of your data within 30 days; after that, we may delete it in accordance with our Privacy Policy.

10. Disclaimers and Limitation of Liability

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total liability for any claim arising from the Services is limited to the fees you paid us in the three months before the claim arose.

11. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Any dispute that cannot be resolved amicably will be submitted to the competent court in Indonesia.

12. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us